I Can't Redeem My Gift Card

If you've used reward points to claim a gift card, but you're unable to redeem that gift card at the checkout in the store or online then here are a couple of tips to help troubleshoot this issue:

• Amazon - your gift card is not automatically applied to your purchase so be sure to check your account 

• Walmart - save the gift card to the Apple Wallet app (iPhone) or print out the gift card

If you're still having trouble then the quickest solution is to contact the gift card vendor, Tango ([e-mail]), and provide the card number.

If you do not see the opportunity to redeem gift cards within the app this means that the organization you've joined NeuroFlow through has not opted in to this functionality. 

Feel free to also contact [e-mail] with any questions you may have.