Release Notes - September 10th 2025

🚀 Major Features & Enhancements

Assessment & Content Enhancements

Alert Text Enhancement: New option to view full text for alerts, improving clinical decision-making by providing complete context and details for patient alerts and notifications.

C-SSRS Spanish Translation: Added Spanish translation of the Columbia Suicide Severity Rating Scale (C-SSRS), a validated assessment tool for evaluating suicide risk and ideation. The Spanish version will be available for clinician-prompted completion only, either administered on behalf of patients or through the tablet workflow.

System Configuration & Localization

Note Configuration Enhancement: System-wide update sets default minutes to 0 for all note types across all organizations, standardizing documentation workflows and improving consistency.

Clinical Workflow Improvements

Monthly Review Enhancement: Enhanced monthly review functionality now supports patients in "other" programs and those without assessments, providing more comprehensive care documentation options. These documents will have a “Non-Billing” label applied if CoCM/BHI criteria are not met.

 

 

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🔮 Coming Soon

Expected in the next 1-2 releases (within 4 weeks)

Omnichannel Assessment Delivery We're introducing comprehensive omnichannel assessment delivery that unifies patient communication across app, SMS, and email channels. This enhancement will extend template functionality to SMS and email assessments, allowing healthcare providers to reach patients through their preferred communication channels while maintaining consistent care protocols.

Key capabilities include unified template management across all delivery channels, patient preference-based routing that respects communication consent settings, and seamless cross-channel completion tracking.

The system will support automated delivery scheduling, reminder logic for non-responsive patients, and comprehensive analytics on channel effectiveness. This enhancement addresses enterprise client requirements for flexible patient engagement while maintaining full HIPAA compliance across all communication methods.

 

Enhanced Omnichannel Customization Advanced omnichannel platform enhancements will provide healthcare organizations with comprehensive branding and customization capabilities. This includes custom email address configuration for omnichannel communications, URL customization for branded web experiences, and customer logo integration on both verification screens and email communications. The platform will support Phase 2 omnichannel capabilities including enhanced customer logo placement, duplicate assessment prevention logic, and comprehensive URL/email personalization options. These enhancements ensure healthcare organizations can maintain consistent branding across all patient touchpoints while leveraging advanced communication capabilities.

Intelligent Assessment Deduplication Implement logic where only one assessment of the same type needs to be completed within a 7-day period. When multiple assessments of the same type are assigned to one patient with due dates within 7 days, completion of one assessment will automatically expire SMS/email links and remove duplicates from to-do lists. This addresses situations where patients receive duplicate assessments through different channels or templates.

Micro-Content After SMS/Email Assessment Enable Journey and Tracker content delivery via SMS and email for patients who haven't registered for the app. This Epic-level enhancement will provide immediate support for high-scoring anxiety and depression patients through multiple content formats including infographics for instant visual validation, video content for calming human connection, and step-by-step journey previews that demonstrate evidence-based techniques while encouraging app registration for continued support.
 

 

Quicker Assessment Review Enhanced assessment review capabilities that will streamline the clinical review process for healthcare providers. This feature will allow quicker linking from the Patient landing page to review any assessments completed within the past 30 days.

Client Table Sorting Enhancement Improved client table functionality with enhanced sorting capabilities by selected Patients. This can be used with manual row selection or advanced search.